Roblox was back up late Sunday after an outage that began Thursday evening. In a tweet sent at 4 p.m. ET on Sunday, the business stated that it was “incrementally putting areas back up.”
The outage, according to a business spokesman, “involved expansion in the number of servers in our datacenters and was not related to any surge in external traffic or any particular experience,” according to a statement emailed to news outlets.
In a blog post, Roblox CEO David Baszucki said the firm will “publish a post-mortem shortly” and take efforts to minimize the problems that caused the outage in the future.
“To the best of our knowledge, no player persistent data has been lost, and your Roblox experience should now be completely normal,” Baszucki added. “We appreciate our gamers’, developers’, and partners’ patience and support during this time.”
The disruptions began on October 28th about 7 p.m. ET, when the platform initially reported problems and stated that it was “working tirelessly to restore normalcy.” Some hypothesized that the downtime was caused by a Chipotle cross-promotion that went online about a half-hour before the difficulties started, but the business stated that the disruption was “not tied to any specific experiences or partnerships on the platform.”
Roblox verified with reporters late Saturday that the outage was not caused by a “external incursion” and that a “underlying internal reason” had been uncovered.
The corporation announced via a tweet on Sunday that it has found the problem’s fundamental cause and a remedy, but gave no additional specifics.
The outage lasted an unusually long time for the enormously popular game-building site, which has over 40 million daily users. It gave minimal updates during the process, with a gap of over 24 hours between updates on the status page at one time. More than half of Roblox gamers are under the age of 13, so it was likely a long weekend for parents.